At classicsokoban (operated by EXECUTION LABS INC.), we provide premium PC-based online classic virtual game packages. Because our products are instant-access digital assets marketed exclusively to European regions, our refund framework is structured under Stripe rules, Canadian statutes, and EU digital consumer protection directives.

General Policy: Final Sale & No Refunds

1.1 Intangible Nature of Services: Purchases of our virtual game packages at www.classicsokoban.com represent an instant, one-time procurement of a readymade online digital asset. Since there is no physical inventory or shipment, all sales are strictly final. We do not offer standard refunds, returns, or order exchanges.

1.2 Statutory Waiver of the 14-Day Cancellation Right (EU Compliance): Under EU Directive 2011/83/EU, consumers generally have a 14-day right of withdrawal. However, pursuant to Article 16(m), this right does not apply to digital content not delivered on a tangible medium once performance has begun with the consumer’s prior consent.

⚠️ MANDATORY DECLARATION:
BY COMPLETING YOUR ORDER SECURELY PROCESSED THROUGH STRIPE, YOU EXPRESSLY AGREE TO IMMEDIATE DELIVERY OF THE DIGITAL CONTENT. YOU EXPLICITLY ACKNOWLEDGE AND ACCEPT THAT ONCE DIGITAL DELIVERY IS EXECUTED (E.G., WEB REDIRECTION, ACCESS TOKENS RENDERED, OR ACCESS LINKS SENT VIA EMAIL), YOU COMPLETELY FORFEIT AND WAIVE YOUR 14-DAY STATUTORY RIGHT OF WITHDRAWAL AND REFUND.

Exceptional Circumstances Eligible for Correction

EXECUTION LABS INC. will issue transaction adjustments or discretionary refunds only under the following limited conditions:

Verified Double-Billing Errors: If payment gateway logs show technical latency caused Stripe to charge your card twice for the exact same transaction, we will immediately refund the duplicate charge.

Irremediable System Defect: If our online virtual package fails to load due exclusively to a server-side bug or hosting crash on our end, and our support team fails to restore access within 24 hours of your written notice, a full refund will be processed.

Exclusions from Refund Eligibility

Refunds or transaction reversals will be denied for reasons including, but not limited to:

Change of mind, personal dislike of the game mechanics, or failure to complete specific game levels.

Local network latency, device-specific browser configurations, or hardware incompatibility on the consumer’s side.

Claims of unauthorized purchases made by minors. We enforce a strict 18+ age threshold to maintain transaction eligibility. Cardholders maintain full operational responsibility for safeguarding their payment instruments.

Refund Processing and Timelines

Approved refunds will be issued exclusively back to the original credit card or account processed via Stripe to comply with anti-money laundering (AML) protocols.

Once processed on our dashboard, Stripe typically delivers the funds back to your institution within 5 to 10 business days. Final speeds depend entirely on your localized European card-issuing bank.

Transaction descriptors on your statement will appear as “classicsokoban” or “EXECUTION LABS INC.”.

Dispute Management and Transaction Integrity

To maintain a secure, compliant framework with Stripe and global card associations, EXECUTION LABS INC. logs comprehensive digital fulfillment metadata (including European IP matching, web authentication codes, and click timestamps).

In the event of unverified or fraudulent bank disputes, this official policy and our empirical server logs will be presented to Stripe and relevant banking institutions as transparent cross-border proof of completed digital fulfillment and merchant performance.

Contact and Support

  • For billing discrepancies or technical access failures, please contact our billing support unit directly prior to taking external measures. We review all submissions and formally respond within 24 hours:
  • Official Support Email: sokoban@classicsokoban.com
  • Corporate Telephone: +1 514-838-6246
  • Mailing Address: 19009 Rue Poitiers, Kirkland, QC H9K 1S2, Canada
  • Legal Entity Name: EXECUTION LABS INC.
  • Registration Number (Canada): 1009159-6